Online payment is not available on this store yet — we are in the process of adding it. You can still place your order, and our team will contact you to confirm the total and arrange payment directly.

Our team reviews your order and contacts you to confirm the total and arrange payment. Nothing is charged at checkout.

We do not offer cash-on-delivery.

Yes, if you have a discount code or gift card, you can enter the relevant information on the checkout page to enjoy discounts.

No payment is taken on this site yet, so there is no card or bank data to protect. When online payment goes live it will be handled by an established payment provider, and card details will never reach our servers.

There is no automatic confirmation email yet. After you place an order, our team contacts you directly to confirm it and arrange payment.

If you need a refund, please contact our customer support team, providing order details. We will assist you in processing refund requests in accordance with our refund policy.

Log in to your account and go to the “My Account” page. In the order history section, you can view payment information and order status for past orders.

We currently have two warehouses:

• One in Europe: the usual delivery time is 3–7 working days.
• One in China: the usual delivery time is 10–12 working days.

The product title clearly indicates which country it ships from.

Different time periods may have different shipping discount policies. Please refer to the shipping cost on the checkout page for the exact information.

If your package is lost or significantly delayed, please contact our customer support team. We will investigate and assist in resolving the issue.

You can track your order by logging into your account and accessing the “Order History” section. We also send order tracking information via email.

We employ multiple layers of security measures to protect your data and transactions, including data encryption, firewalls, and regular security audits.

We strictly adhere to our privacy policy and do not sell or share your personal information. Your information is used solely for order processing and providing customer support.

We do not collect payment information on this site yet — see the Payment section. When online payment is added, card details will be handled entirely by the payment provider and will not be stored by us.

Creating a strong password involves using a combination of letters, numbers, and special characters, avoiding easily guessable information like birthdays. Changing your password regularly is also a way to enhance security.

Check the website’s URL to ensure it matches the official website. Additionally, look for the SSL certificate, which should indicate that the site is secure.

If you encounter any suspicious activity or security issues, please contact our customer support immediately. We will investigate and take necessary actions.

Yes, we have implemented anti-phishing measures to help prevent fraudulent activities on malicious websites and emails.

You can modify your order before the package is dispatched. Please contact us at support@vapkicks.com to request changes.

We have a 30-day return policy, allowing you to request a return within 30 days after receiving your item.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, contact us at support@vapkicks.com. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without prior return request will not be accepted.

Feel free to reach out to us at support@vapkicks.com for any questions related to returns.